Refund Policy

Effective Date: August 15th, 2024

At BlueFox Designs, we are committed to providing high-quality products and ensuring customer satisfaction. However, we understand that sometimes things don't work out as planned. Our refund policy is designed to be fair and transparent, balancing our commitment to customer satisfaction with the practical considerations of our business.

1. 100% Money-Back Guarantee

We offer a 100% money-back guarantee on all eligible products. If you are not completely satisfied with your purchase, you can request a refund within 30 days from the date of purchase.

2. Eligibility for Refunds

To qualify for a refund:

The item must be unused and in the same condition that you received it.
The item must be returned in its original packaging.

3. Multiple Item Purchases

For orders containing multiple items, we will issue a refund for up to two (2) items per order. This policy is in place to manage returns effectively and ensure a smoother experience for all customers.

4. Refund Process

To initiate a refund, please contact us at info@thebluefoxdesigns.com with your order number and details of the items you wish to return. We will provide you with instructions on how to proceed.

5. Exceptions

The following items are non-refundable:

Custom or personalized items, unless they arrive damaged or defective.
Items that are not in their original condition, damaged, or missing parts for reasons not due to our error.

6. Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to an error on our part (e.g., incorrect or defective items).

7. Changes to this Refund Policy

We reserve the right to modify this refund policy at any time, so please review it frequently. Changes will take effect immediately upon their posting on this page.

8. Contact Information

For questions or concerns about this refund policy, please contact us at: Email: info@thebluefoxdesigns.com